Please read our General Terms and Conditions carefully, as by placing your order you accept the terms and conditions described in this document!
If you have any questions about the use of our webshop, the purchase process, our products or our Terms and Conditions, you can contact us using the contact details below:
- Company name: Co-Branding Hungary Kft.
- Seat: 2083 Solymár Mező utca 1.
- Postal address: 2040 Budaörs Kamaraerdei út 11.
- Tax number: 25703456-2-13
- Bank account number: 11600006-00000000-93588395
- Company registration number: 13-09-190742
- Name of the registering authority: Pest County Court of Registration
- Name of representative: Balázs Zalán
- Website address: www.infrapanel-futes.hu
- E-mail address: firstname.lastname@example.org
- Mobile number: +36 20 / 515 4252
Details of the hosting provider:
- Company name: Dotroll Ltd.
- Seat: 1148 Budapest, Fogarasi út 3-5.
- Website: www.dotroll.com
Parties: Seller and Consumer/Business together
Consumers: natural persons over the age of 18 acting outside the scope of their economic activity or profession
Consumer Contract: a contract to which the Consumer is a party
Goodwill: in the case of a Consumer Contract, under the Civil Code
- a guarantee going beyond the legal obligation or voluntarily given for the proper performance of the contract
- a mandatory guarantee based on legislation
Contract: Conclusion of a sales contract between the Seller and the Consumer/Company using the webshop and e-mail
Contract between remote parties: a contract for the purchase of a product or the provision of a service which is concluded without the simultaneous physical presence of the parties, using a means of distance communication within a distance selling system
A means of communication between remote parties: a means of making a contractual statement in the absence of the parties, e.g. internet access device, form, catalogue, telephone
Product: marketable goods in our webshop's stock that are for sale, available for possession, subject to a contract
Business: a person acting in the course of his business or profession
Webshop: our webshop, through which the contract is concluded
- Act CLV of 2007 on Consumer Protection
- Act LXXVI of 2006 on Copyright
- Act CVIII of 2007 on certain aspects of electronic commerce services and information society services
- Government Decree 151/2003 (IX.22.) on the mandatory warranty for consumer durables
- Act CXII of 2007 on the Right to Informational Self-Determination and Freedom of Information
- Act V of 2007 on the Civil Code
- 19/2014 (IV.29.) NGM Decree on the Procedural Rules for the Handling of Warranty and Guarantee Claims for Goods Sold under a Contract between a Consumer and an Undertaking
- Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses
- Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the processing and protection of personal data of natural persons and on the free movement of such data, and repealing Regulation (EC) No 95/46/EC, i.e. the General Data Protection Regulation
- Regulation (EU) 2018/302 of the European Parliament and of the Council of 28.02.2018 on combating unjustified territorial restrictions of content and other forms of discrimination based on nationality, residence/establishment of the consumer in the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC
Scope and adoption of the GTC:
In addition to the applicable legislation, the content of the contract to be concluded is also governed by the General Terms and Conditions. These summarise the rights and obligations of the Consumer and the Seller, the conditions for concluding the contract, the terms of payment and delivery, the time limits, the rules on liability and the conditions for exercising the right of withdrawal.
By placing your order, you accept our General Terms and Conditions, which will be included in the contract to be concluded.
Contract language and form:
The language of the contract is Hungarian.
The contract is concluded by placing an order and accepting these General Terms and Conditions.
Prices are in HUF. Our prices are gross prices and include VAT. We reserve the right to change prices.
Complaints and redress:
The Consumer can send us any complaints about the product or our activities via the following contact details:
The Consumer you can make your complaint in writing in the first instance, or orally in some cases. The complaint may relate to the conduct, work or omission of a person acting on behalf of the Seller directly connected with the marketing or sale of the product.
Your verbal complaint will be promptly investigated and resolved as soon as possible. If the Consumer does not agree with the handling of the complaint or if it is not possible to investigate the complaint without delay, we will take a record of the complaint and our position on it, a copy of which will be sent to the Consumer. We will respond in writing to your written complaint within 30 days of receipt..
The record of the complaint should include the following:
- The place, method and time of lodging a complaint
- Name, address and contact details of the consumer
- A detailed description of the consumer complaint and a list of documents, records and evidence
- A statement by the Seller of its position on the Consumer Complaint, if it can be investigated promptly
- the place and time of recording of the minutes
- The unique identification number of the complaint
The Seller shall keep the record of the complaint and a copy of the reply for 5 years and shall present it to the inspection authority upon request.
The Seller shall inform the Consumer in writing, if the complaint is rejected, which authority or Conciliation Body he/she may refer the complaint to. The information shall include the seat, correspondence address, contact details (website, e-mail, telephone number) of the competent authority and the Conciliation Body of the Consumer's place of residence/residence, as well as the Seller's position on the use of the Conciliation Body for the settlement of the Consumer's dispute.
In the event that the dispute between the Seller and the Consumer is not resolved by negotiation, the Consumer may have further enforcement options:
Consumer Protection Authority procedure:
In the event of a breach of Consumer rights, the Consumer has the right to lodge a complaint with the Consumer Protection Authority of his/her place of residence. The Authority will decide whether to proceed with the consumer protection procedure after examining the complaint. The district offices are the first instance authorities. Their contact details are: http://jarasinfo.gov.hu/
Within the framework of civil proceedings, the Consumer shall be entitled to enforce his/her claim arising from the dispute before the court in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.
Conciliation Board procedure:
You have the right to apply to the Conciliation Body of your place of residence/residence if your Consumer complaint is rejected. To initiate the procedure, the Consumer must attempt to resolve the dispute directly with the Seller.
The Seller has a duty to cooperate in the conciliation procedure. On the basis of this duty, the Seller is obliged to. send a reply, and at the hearing before the Conciliation Board to appear on and ensure the participation of a person authorised to conclude a settlement.
If the Seller's registered office/establishment is located outside the county of the Chamber of the Chamber operating the territorially competent conciliation body, the Seller's obligation to cooperate shall include offering the consumer the possibility to reach a written settlement in accordance with the consumer's request.
If the Seller fails to comply with the above obligation to cooperate, the matter will be referred to the Consumer Protection Authority, which will find that the companies' unlawful conduct mandatory fines is in force, there is no derogation.
The Consumer may request the opening of conciliation proceedings. The request must be made in writing (by letter, fax, telegram or electronic form on the website of the Conciliation Board) to the President of the Conciliation Board.
The application must include:
- The name, residence/residence, contact details of the Consumer
- Name, registered office/place of business of the company involved in the consumer dispute
- The Consumer's position and the evidence and facts relating to it
- A declaration by the Consumer that he/she has tried to settle the dispute directly with the undertaking concerned
- A declaration by the Consumer that he/she has not initiated any other Conciliation Body proceedings in the case, has not initiated mediation proceedings, has not filed a statement of claim, has not applied for an order for payment
- Motion for a decision of the Board
- Signature of the Consumer
- If the Consumer has requested another body to replace the competent Conciliation Body, the following information must be provided.
In any event, the document or a copy of the document to which the Consumer refers as evidence must be attached to the request.
If an authorised representative is acting on the complaint, the authorisation issued by the Consumer must be attached to the application.
More information about the Conciliation Boards: http://www.bekeltetes.hu
Contact details of the competent local Conciliation Boards:
Baranya County Conciliation Board
7625 Pécs, Majorosy Imre u. 36.
Bács-Kiskun County Conciliation Board
6000 Kecskemét, Árpád krt. 4.
(76) 501-525, (76) 501-500
Békés County Conciliation Board
5600 Békéscsaba, Penza ltp. 5.
(66) 324-976, 446-354, 451-775
Borsod-Abaúj-Zemplén County Conciliation Board
3525 Miskolc, Szentpáli u. 1.
(46) 501-091, 501-870
Budapest Conciliation Board
1016 Budapest, Krisztina krt. 99.
Csongrád County Conciliation Board
6721 Szeged, Párizsi krt. 8-12.
E-mail address: email@example.com
Fejér County Conciliation Board
8000 Székesfehérvár, Hosszúséta tér 4-6.
Győr-Moson-Sopron County Conciliation Board
9021 Győr, Szent István út 10/a.
Hajdú-Bihar County Conciliation Board
4025 Debrecen, Petőfi tér 10.
Heves County Conciliation Board
3300 Eger, Faiskola út 15.
Jász-Nagykun-Szolnok County Conciliation Board
5000 Szolnok, Verseghy park 8.
Komárom-Esztergom County Conciliation Board
2800 Tatabánya, Fő tér 36.
Nógrád County Conciliation Board
3100 Salgótarján, Alkotmány út 9/a
Pest County Conciliation Board
1055 Budapest Kossuth tér 6-8.
Somogy County Conciliation Board
7400 Kaposvár, Anna utca 6.
Szabolcs-Szatmár-Bereg County Conciliation Board
4400 Nyíregyháza, Széchenyi u. 2.
(42) 311-544, (42) 420-180
Tolna County Conciliation Board
7100 Szekszárd, Arany J. u. 23-25.
Vas County Conciliation Board
9700 Szombathely, Honvéd tér 2.
Veszprém County Conciliation Board
8200 Veszprém, Budapest u. 3.
Zala County Conciliation Board
8900 Zalaegerszeg, Petőfi utca 24.
Online dispute resolution platform:
On the website set up by the European Commission, after registering as a Consumer, by filling in the application form on the site, the Consumer can settle his/her online shopping disputes without having to go to court. This is another way of Consumer redress without distance barriers.
You can complain about a product/service you have bought online.
You and the company you are complaining about can use this online dispute resolution platform to choose together which dispute resolution body will be entrusted with handling your complaint.
The online dispute resolution platform is available on the following website: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU
The content of this website is considered a copyrighted work pursuant to Section 1 (1) of Act LXXVI of 1999 on Copyright, and each and every part of it is protected by copyright. The unauthorised use of images and texts on our website, as well as the use of malicious applications that modify our website, is prohibited pursuant to Article 16 (1) of the same Act. Please note that the reproduction of material, images, videos and texts from our website and from our database is only permitted with the written consent of the copyright holder, with acknowledgement of the source.
Partial invalidity and code of conduct:
In the event that any part of the General Terms and Conditions is legally incomplete/irregular, that part shall be governed by the provisions of the applicable legislation. The other parts of the contract remain valid.
Correction of data entry errors and responsibility for data accuracy:
During the ordering process, before confirming the order, you have the possibility to modify or correct the data provided. We are not responsible for the accuracy of the data provided by you. Based on these data, we will issue an invoice and deliver the product(s) to the address indicated as the delivery address. By placing your order, you acknowledge that the Seller is entitled to charge you for any damages or costs resulting from any incorrect information provided by you. We shall not be liable for any failure to perform due to incorrect data entry.
In case you notice in the confirmation e-mail that you have provided incorrect information, please notify us immediately within 24 hours.
Processing the order and concluding the contract:
You can place your order via our webshop at any time. You will receive an automatic confirmation of your order, which means that your order has been received, but this confirmation does not constitute acceptance of your offer. If you do not receive an automatic confirmation by e-mail within 24 hours of placing your order, please let us know, as there may be a technical problem which may have prevented your order from being received by our system.
A second e-mail will confirm your offer and the contract will be concluded.
Payment can be made in cash, only if you collect the goods in person at our premises.
Payment can be made by bank transfer. After the order has been processed, our colleague will send you the necessary details for the transfer. Once your transfer has been received, we will hand over your parcel to the courier service for delivery.
Payment can be made in cash or by credit card directly upon receipt of the parcel, which must be handed over to the courier delivering the parcel. In this case, we will hand over the parcel to the courier service after the order has been placed and it will be delivered to the address you have specified.
Online payment by credit card:
Payment can be made by credit card in our webshop as a final step of the order. In this case, the payment for the ordered product is made via the Simple Pay payment interface, after which the order is handed over to the courier service or, in the case of personal delivery, we will inform the customer when he/she can collect the order in person.
Ways to receive:
DPD courier service:
For home delivery, orders are delivered within Hungary by courier service. The delivery fee for orders below HUF 50.000 is HUF 1.990 for online payment or bank transfer, HUF 2.490 for cash on delivery.
Delivery time: 3-7 working days from dispatch of order.
You can collect your order in person at our premises, regardless of the amount. We operate as a webshop, so our premises are only available as a personal collection point. It is not possible to place an order or modify the products ordered on the spot.
In the case of personal delivery, the order must always be placed in our online shop. In this case, please indicate "personal delivery" as the delivery method.
After sending the order, it is possible to pick up the order on Tuesdays and Thursdays between 9 and 17:00 at our premises at 2040 Budaörs, Kamaraerdei út 11.
In all cases, we will notify you by email when the package is ready to be picked up, so be sure to wait for the email before you leave.
If the product is in stock, we can fulfil your order within 3-7 working days.
The delivery time is 3-7 working days from the date of order confirmation. Any deviation from this deadline will be notified by e-mail.
Reservation and reservation of rights:
If you have previously ordered a product from us but did not receive it on delivery (except in the case where you have exercised your right of withdrawal) or the parcel was returned to us marked "Not wanted", we will only fulfil the order if you pay the purchase price and delivery costs in advance.
Consumer information pursuant to Government Decree 45/2014 (II. 26.):
Information on the Consumer's right of withdrawal:
As a consumer, the Civil Code. 8:1 § 1, paragraph 1, point 3, only natural persons acting outside the scope of their profession, self-employment or business activity are considered to be consumers, and therefore legal persons may not exercise the right to withdraw without giving reasons!
The Consumer has the right to withdraw from the contract without giving any reason pursuant to Article 20 of Government Decree 45/2014 (26.II.). The Consumer may exercise his right of withdrawal in the case of a contract for the sale of goods within 14 days from the date of receipt of the goods.
The Consumer may also exercise his right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.
If the Consumer has made an offer to conclude the contract, he has the right to withdraw the offer before the conclusion of the contract, which terminates the obligation to make an offer to conclude the contract.
Withdrawal notice, Consumer's right of withdrawal and termination:
The Consumer may exercise the right provided for in Article 20 of Government Decree 45/2014 (26.II.) by means of a declaration to this effect.
Validity of a consumer withdrawal notice:
The right of withdrawal is deemed to have been exercised within the time limit if the Consumer sends us a declaration within the time limit (14 days).
The Seller shall, upon receipt of the Consumer's declaration of withdrawal, confirm electronically to the Consumer the fact of the exercise of the right of withdrawal and the acknowledgement thereof.
Our obligation in the event of withdrawal by the Consumer:
The Seller's obligation to refund:
If the Consumer withdraws from the contract pursuant to Article 22 of Government Decree 45/2014 (26.II.), the Seller shall refund the total amount paid by the Consumer within 14 days of the date of the notification of withdrawal.
How our company is obliged to refund:
In the event of withdrawal/cancellation pursuant to Article 22 of Government Decree 45/2014 (26.II.), the Seller shall refund the amount refunded to the Consumer in the same way as the payment method used by the Consumer. If the Consumer agrees, the Seller may use another method of payment for the refund, but the Consumer shall not be charged any additional fee. The Seller shall not be liable for any delay in payment due to a bank account number or postal address incorrectly provided by the Consumer.
If the Consumer chooses a mode of delivery other than the usual, less costly one, the Seller is not obliged to reimburse the additional costs incurred. In such cases, the refund shall be up to the amount of the standard delivery charges indicated.
Right of retention:
We may withhold any refund due to the Consumer until the Consumer has returned the product or provided clear proof that the product has been returned. We do not accept parcels sent COD or postage paid.
In case of withdrawal/cancellation of the consumer's obligations:
If the Consumer withdraws from the contract pursuant to Article 22 of Government Decree 45/2014 (26.II.), the product must be returned or handed over to the person entitled to receive the product without delay, but no later than 14 days from the date of withdrawal.
Costs related to the return of the product:
The cost of returning the product is the responsibility of the Consumer. The product must be returned to the Seller's address. If the Consumer terminates the contract after the start of performance, he shall pay the Seller a fee proportionate to the service provided up to the date of notification of termination to the undertaking. The amount to be paid by the Consumer in proportion to the total amount of the consideration laid down in the contract plus tax shall be determined. Parcels sent by cash on delivery or by postage paid will not be accepted.
Consumer responsibility for depreciation:
The Consumer shall be liable for depreciation resulting from use beyond the use necessary to establish the nature, characteristics and functioning of the product.
The Seller is obliged to refund the full amount of the purchase price only if the product is returned in its original packaging, free of defects and complete.
The right of withdrawal cannot be exercised in the following cases:
Please note that you may not exercise your right of withdrawal in the cases provided for in Article 29 (1) of Government Decree 45/2014 (II.26.):
- in the case of a contract for the provision of a service, after the service has been wholly performed, if the undertaking has begun performance with the consumer's express prior consent and the consumer has acknowledged that he will lose his right of withdrawal after the service has been wholly performed;
- in respect of a product or service whose price or charge is subject to fluctuations in the financial market which cannot be influenced by the undertaking and which are possible even during the period specified in paragraph (2) of Article 20;
- in the case of a product which is not a prefabricated product, which has been manufactured on the instructions or at the express request of the consumer, or a product which is clearly personalised for the consumer;
- perishable or short-lived products;
- for sealed products that cannot be returned after opening after delivery for health or hygiene reasons;
- in respect of a product which, by its nature, is inseparably mixed with other products after the transfer;
- an alcoholic beverage the real value of which is dependent on market fluctuations in a way beyond the undertaking's control and the price of which was agreed between the parties at the time of the conclusion of the sales contract, but the contract is not performed until 30 days after the conclusion of the contract;
- for the sale of a copy of a sound or video recording or computer software in sealed packaging, if the consumer has opened the packaging after delivery;
- newspapers, periodicals and periodicals, with the exception of subscription contracts;
- for contracts concluded by public auction;
- a contract for the provision of accommodation, transport, car rental, catering or leisure activities, with the exception of housing services, if the contract has a specific performance date or deadline;
- in respect of digital content provided on a non-tangible medium, if the undertaking has begun performance with the consumer's express prior consent and the consumer has, at the same time as giving such consent, declared that he acknowledges that he loses his right under Article 20 once performance has begun.
Warranty, product warranty, guarantee:
This section of the Consumer Information has been prepared pursuant to the authorisation of Article 9(3) of Government Decree 45/2014 (II.26.), using Annex 3 of Government Decree 45/2014 (II.26.).
What rights do you have under a warranty claim?
You can ask for the product to be repaired or replaced, unless the option you choose is impossible or would involve disproportionate additional cost to the Seller.
What is the time limit for you to claim your warranty?
It is your responsibility to report the fault immediately after it is discovered, and at the latest within 2 months. You may not claim any rights to claim damages beyond the 2-year limitation period from the date of performance of the contract.
What are the other conditions for enforcing your rights under the warranty?
Within 6 months from the date of performance, you may claim for a replacement warranty on the basis of the defect, provided that you prove that the product or service was provided by us. However, after 6 months from the date of performance, you must prove that the defect existed at the time of performance.
In which cases can you exercise your right to a product guarantee?
In the event of a defect in the product, you can choose to claim under either the accessories warranty or the product warranty.
What rights do you have under your product warranty claim?
As a product warranty claim, you can only ask for the defective product to be repaired or replaced.
In which cases is the product considered defective?
A product is defective if it does not meet the quality requirements in force when it was placed on the market or if it does not have the characteristics described by the manufacturer.
What is the deadline for you to claim under the product warranty?
In the case of an indoor infra-panel, you have 5 years from the date of placing on the market of the product by the manufacturer to claim under the product warranty. After this period, you lose this right.
For outdoor infrared heaters and thermostats, you can claim under the product warranty within 2 years of the date of placing on the market by the manufacturer. After this period, you lose this right.
Against whom and under what other conditions can you enforce your product warranty claim?
You can only exercise your warranty rights against the manufacturer/distributor of the movable item. You must prove that the product is defective in order to make a product warranty claim.
In what cases is the manufacturer/distributor exempted from its product warranty obligations?
The manufacturer/distributor is only exempted from its product warranty obligation if it can prove that:
- The defect was not detectable at the time of marketing according to the state of science and technology
- The defect in the product results from the application of a legal or regulatory requirement
- The product was not manufactured or marketed in the course of its business
The manufacturer/distributor only needs to prove 1 reason for exemption.
Please note that you cannot claim both a warranty and a product warranty for the same defect at the same time. However, if you are successful in a product warranty claim, you can claim against the manufacturer for the replaced product/repaired part.
In which cases can you exercise your right to a guarantee?
In the event of defective performance, the Seller is obliged to provide a warranty pursuant to Government Decree 151/2003 (IX. 22.) on the mandatory warranty for consumer durables.
The legislation provides for the provision of a guarantee for consumer durables such as technical goods, machinery, tools, etc., the purchase price of which exceeds HUF 10,000.
What are your rights under the warranty and within what time limits?
Government Decree 151/2003 (IX. 22.) on the mandatory warranty for consumer durables defines the cases of mandatory warranty. We do not provide warranty for products outside this scope. Warranty claims can be made within the warranty period. If the person obliged to provide the guarantee does not fulfil his/her obligation within a reasonable period of time after being requested to do so by the person entitled to do so, the guarantee claim may be enforced in court within 3 months of the expiry of the period specified in the request, even if the guarantee period has already expired. Failure to comply with this time limit shall result in forfeiture of the right. The rules applicable to the exercise of rights under a guarantee must be applied to the enforcement of the guarantee. The duration of the guarantee shall be 1 year. Failure to observe this period shall result in forfeiture of rights. The warranty period shall start on the day of delivery of the consumer goods to the Consumer or the day of putting into service (if carried out by the Seller). Please contact the manufacturer for matters relating to warranty beyond one year.
Requires replacement within three working days:
You have the right to exchange the product within 3 working days.You may request an exchange within 3 working days for durable consumer goods covered by Government Decree 151/2003 (22.IX.), which states that if you request an exchange within 3 working days, the Seller must interpret the product as having been defective at the time of sale and must replace the product without further action.
When is the Seller released from his warranty obligation?
The Seller shall be released from its warranty obligation only if it proves that the cause of the defect arose after performance.
Please note that you may not make a warranty claim and a guarantee claim or a product warranty and a guarantee claim for the same defect at the same time.